Frequently Asked Questions (FAQ)

 


What payments do you take?

We take all major credit and debit cards.


How much is the deposit?

A deposit of £50 is required to reserve your caravan or chalet


When does the balance need paying?

The balance of the booking, and the refundable damage bond is required 90 days before the holiday.

 


How much is the refundable damage bond?

£75


Will I get a refund if I cancel?

No, therefore we highly recommend that you obtain holiday insurance.


Can I bring a pet?

Yes but only in the Rio Pet, Arizona Pet Beachcomber, Tebay or Salsa (pet).  If a pet is found or suspected in any other caravan, you are at risk of losing your bond to cover additional cleaning charges.

 


Do you allow same sex groups?

Yes as long as they are all over the age of 21 and not a hen or stag do.  If either is suspected, they will be asked to leave the park by the relevant security team.


What is in the caravans and chalets??

All caravans and chalets are very well equipped, you will receive an inventory list specific to your caravan following your booking


Do I need to buy passes?

Any caravans on a Haven Site require passes to access the swimming pool and entertainment complex.  If you want to purchase passes, this can be done on arrival to the park.