Frequently Asked Questions (FAQ)


What payments do you take?

We take all major credit and debit cards.

How much is the deposit?

A deposit of £50 is required to reserve your caravan or chalet

When does the balance need paying?

The balance of the booking, and the refundable damage bond is required 60 days before the holiday.


How much is the refundable damage bond?


Will I get a refund if I cancel?

No, therefore we highly recommend that you obtain holiday insurance.

Can I bring a pet?

We currently have pet friendly caravans on Haven Golden Sands. The Salsa Pet 1&2 The Arizona Per 1&2 and the Solara.  If a pet is found or suspected in any other caravan, you are at risk of losing your bond to cover additional cleaning charges.


Do you allow same sex groups?

Yes as long as they are all over the age of 21 and not a hen or stag do.  If either is suspected, they will be asked to leave the park by the relevant security team.

What is in the caravans and chalets??

All caravans and chalets are very well equipped, you will receive an inventory list specific to your caravan following your booking

Do I need to buy passes?

Any caravans on a Haven Site require passes to access the swimming pool, restaurant and entertainment complex.  Southview require passes for the entertainment complex, the pool can be accessed via passes or you can pay as you go. If you want to purchase passes, this can be done directly with the park, it is strongly recommended that people purchase passes at least a week prior to commencing their holiday